FAQ

What types of clothing does Pieces Shop specialise in?

We specialise in contemporary women’s fashion, including coats, dresses, shorts, skirts, swimwear, and underwear. Each piece is carefully curated for the fashion-forward woman.

How do I determine my correct size?

We provide detailed size guides for each product to help you find your perfect fit. We recommend checking these guides before ordering, as sizes may vary across different styles.

What delivery options are available?

We offer two delivery options:
– Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
– Free Shipping: On orders over £50 via EMS (15-25 business days after dispatch)

How long does order processing take?

We process all orders within 1-2 business days before dispatch. You’ll receive a confirmation email once your order ships.

Which countries do you deliver to?

We proudly ship worldwide! However, we’re currently unable to deliver to some Asian countries and remote locations due to logistical constraints. We’re working to expand our reach continuously.

Can I track my order?

Absolutely! Once your order ships, we’ll send you a confirmation email with tracking information so you can follow your fashion journey from our warehouse to your wardrobe.

What is your returns policy?

We accept returns within 15 days of receipt. Items must be unworn, with original tags attached, and in their original packaging.

How do I initiate a return?

Please contact our style consultants at [email protected] with your order number and reason for return. We’ll guide you through the simple process.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Absolutely. We use industry-standard encryption to protect your payment information and ensure secure transactions.

How do I create an account?

You can create an account during checkout or by visiting our registration page. Having an account allows you to track orders and save your preferences.

I forgot my password. What should I do?

Click on the “Forgot Password” link on the login page, and we’ll email you instructions to reset your password securely.

How can I contact Pieces Shop?

Our style consultants are always here to help! Email us at [email protected] or write to us at:
Pieces Shop
57 Eccles New Rd
Salford, GB CH3B 4EE